Refund and Returns Policy

Property Companies LTD – Refunds Policy

This Policy should be read in conjunction with our standard Terms and Conditions of service (Terms) and all defined terms used in this Policy shall take the meanings given to them in the Terms.

1. YOUR RIGHTS TO END THE CONTRACT

1.1 Ending the contract because of something we have done

If you are ending a contract for a reason set out below, the contract will end immediately and we may not refund you in full for any services already provided:

• We told you about a change you do not agree to
• We told you about an error in price or description
• There is a serious delay outside our control
• We suspend services for more than two weeks
• You have a legal right because of our mistake

1.2 Changing your mind

Under the Business / Consumer Contracts Regulations 2016, you normally have 60 days to change your mind for online purchases.

1.3 Time to change your mind

You have 60 days from the day we confirm your order to change your mind. We accept refunds directly if you contact us with a reasonable request to cancel which must be received within 60 days of acceptance to that extent the no-nonsense 100% money back guarantee can be invoked right up to 5pm on the 60th day.

1.4 Service Fulfillment

Our services are considered fulfilled once we have initiated the document retrieval process or the documents have been dispatched to you. Once a service is fulfilled, the right to cancel is lost.

1.5 Non-refundable Fees

Please be aware that any government or third-party fees already incurred at the time of your cancellation request (such as official search fees) may be non-refundable.

1.6 Ending when we are not at fault

You may still end the contract before completion but may need to pay compensation. The contract ends when services are completed and paid for. We will refund unused services but may deduct reasonable costs.

2. CLEAR CONSUMER DISCLOSURES

2.1 Non-Affiliation

Property Companies LTD is an independent document retrieval and administration service. Our business is not affiliated with HM Land Registry or any UK government body.

2.2 Service Nature

Customers acknowledge they are paying for an independent document retrieval and administration service, rather than purchasing documents directly from an official government source.

3. DELIVERY / SHIPPING POLICY

3.1 Delivery Timeframes

We aim to process and deliver all digital document requests within [Insert Time, e.g., 24-48 hours]. For hard copy requests, delivery timeframes are subject to postal services but typically arrive within [Insert Days] business days. Please note that timeframes may be affected by third-party processing delays at official registries.

4. PROBLEMS – SUMMARY OF YOUR LEGAL RIGHTS

• We must provide services with reasonable care and skill.
• You can ask us to fix poor service or get money back.
• If no price is agreed, it must be reasonable.
• If no time is agreed, it must be reasonable.

5. TAKING ACTION TO END THE CONTRACT

5.1 Contact us

To end your contract, contact us in writing with your name, address, order details, phone and email.

Email: office@propertycompaniesltd.co.uk
Phone: 07366657143
Address: 19 Salisbury Drive, Lancaster, LA1 4QX

5.2 How we refund

Refunds are made using your original payment method.

5.3 Deductions

If you cancel after service has started, we deduct the value of work done. If cancellation is due to breach of terms, no refund will be made.

• 5.3.1 Document fee: Refundable, but search fee is non-refundable, even if no results are found.
• 5.3.2 Additional services: We do not refund SMS, postage, Super-Fast Track or Fast Track service fees.

5.4 When refunds are paid

Refunds are processed as soon as possible, but an admin fee may be deducted.

5.5 Duplicate orders

Partial refund is allowed only if both orders are placed within 1.5 hours and you email us within 1.5 hours of the second order.

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